Stylefly Return & Refund Policy
At Stylefly, we’re dedicated to your satisfaction. If your purchase doesn’t meet your expectations, we make returns and refunds simple, fair, and transparent—aligned with Google Shopping Ads policy standards.
1. Return Eligibility
You may return eligible items purchased directly from Stylefly under the following conditions:
Return Window: Items must be returned within 30 days of the delivery date.
Product Condition: Items must be unused, unwashed, and in original condition, including all tags, packaging, and accessories.
Non-Returnable Items: For hygiene and customization reasons, the following items cannot be returned:
Gift cards
Clearance or final sale items
Personalized or custom-made products
Intimates, undergarments, or earrings
2. How to Initiate a Return
Follow these steps to return your item:
Contact Us: Email info@styleflyus.shop or call +1 (601) 552-8697 with your order number and reason for return.
Return Authorization: If your return is approved, we will issue a Return Authorization Number (RAN) and provide return instructions.
Ship the Item: Include the RAN in your package and ship it to the address provided in your return instructions.
3. Return Shipping Costs
Customer Responsibility: If you return an item due to personal preference (e.g., incorrect size or changed mind), you are responsible for return shipping costs.
Prepaid Label (When Applicable): If we provide a prepaid label, the shipping cost may be deducted from your refund unless the return is due to our error (e.g., wrong or defective item).
4. Refunds
Refunds are issued once your return is received and inspected.
Method: Refunds are issued to the original payment method. If not available, store credit may be offered.
Processing Time: Please allow up to 10 business days for the refund to reflect after we receive your return.
Partial Refunds: We may issue a partial refund if items are returned used, damaged, or missing parts.
5. Exchanges
We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for the desired item.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Contact us within 7 days of delivery.
We will arrange a replacement or full refund, including return shipping at no cost to you.
7. Refund Not Received?
If more than 10 business days have passed and you haven’t received your refund:
Check your payment account and transaction history.
Contact your bank or card provider (processing times may vary).
Still need help? Reach out to us directly—we’re happy to assist.
8. Policy Updates
We may update this policy to remain compliant with Google Shopping Ads requirements and enhance your experience. The latest version is always available on our website.
Contact Us
Have questions or need help?
Business Name: Stylefly
Customer Support Hours: 10:00 AM – 9:00 PM (EST)
Phone: +1 (601) 552-8697
Email: info@styleflyus.shop
Business Address: Mall of Georgia, Buford, Georgia 30519, United States